Jun 19, 2012
ASD on the Road
This year, ASD is attending more funeral home conventions than we have any other year. Our clients are some of the kindest, hardest working people around and it is a wonderful opportunity to be able to meet in person so many of the funeral professionals that we have been speaking to for years. This month, our team has already attended trade shows in Arizona, Texas, and Pennsylvania. We are currently on the road at the WFDA convention in Milwaukee, WI as well as the WPFDA convention in Erie, PA this week. We will travel to Virginia and California at the end of the month, and look forward to more shows later in the year.
I have worked for ASD for over 8 years and so many of the funeral professionals I speak to feel like friends after the many occasions we have spoken. So, it was a true blessing to be able to attend my first trade show last week. At the Pennsylvania Funeral Directors Association’s convention, I was able to meet so many of these sweet, funny and intelligent individuals face-to-face. Some of the highlights included speaking to Stephen Hall and Patti Krow at Trefz and Bowser Funeral Home, a firm I interviewed last year for an article, showing a demo of ASD Mobile to a client who had just purchased his iPhone that week, and meeting some of our wonderful Rewards Partners for the first time, like Amy at Farnsworth Gowns. I am grateful for this experience and for the many directors that took the time to stop by our booth and say a kind word to show their support for ASD.
After every convention, ASD team members return with a better perspective on the challenges facing funeral directors today and ideas for how to improve your experience with our service. It has been incredibly rewarding for us to meet and get to know our clients and collect so much feedback to share with our staff. We hope to see you in the coming months! Be sure to check our blog and facebook page for updates on ASD’s convention schedule and booth numbers.
Next stops:
Wisconsin Funeral Directors Association Annual Convention
June 19-June 21st in Milwaukee, WI
Western Pennsylvania Funeral Directors Association Convention
June 19-June 20th in Erie, PA
Virgina Funeral Director’s Association 2012 Convention
June 23rd-June 25th in Virginia Beach, VA.
Outstanding Service Awards
Outstanding Service AwardsEach week, ASD recognizes four employees with an “Outstanding Service Award.” This special recognition is given to the ASD Staff who exhibit the sensitivity and attention to detail that set ASD apart from other answering services. Here are some recent “Outstanding Service Award” winners:
►Training Specialist, Joe, retrieved contact information from a caller who was referred to the funeral home but didn’t want to leave a message. Joe determined the call was regarding an imminent death.
►Senior Call Specialist, Helene, gathered time-sensitive First Call information from a social worker who initially didn’t want to talk to answering service.
►Call Specialist, Nicole, patiently handled a call from a gentleman who was lost on his way to the funeral home
►Call Specialist, Kis, calmly defused an irate caller who was furious about a funeral bill.
Click here for last week’s Outstanding Service Award Winners
Do You Know Someone Located Near ASD Who Is Looking For A New Career?
ASD – Answering Service for Directors is always looking for professional and compassionate candidates to work as Call Specialist in our 24/7 Call Center located in Media, PA. If you know someone who you believe is qualified to handle life’s most difficult calls, please refer them to the career page on our website or facebook page.
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com
