Feb 25, 2021
The lifestyle of a funeral director is like no other. The rewards and challenges of this profession are unique, to say the least. Outsiders sometimes find it hard to grasp why one is called to work in funeral service and often hold many incorrect assumptions. For these reasons, funeral directors value relationships they have with others who work in the death care profession. Whether spending time together in person or socializing online, funeral directors gain a lot from conversing with one another about their work. These relationships are often fostered by shared humor, knowledgeable advice, and helpful recommendations.
We understand that your colleagues in funeral service best understand the challenges you face as a funeral director. In the videos below, funeral directors from across the United States and Canada explain, in their own words, why their funeral home uses ASD. Whether they are discussing our unparalleled technology or highly skilled staff, their answers have one central theme: ASD is here to make life easier for funeral directors. We hope these videos help illuminate what funeral directors can gain when they begin a relationship with our company.
20 Funeral Directors Share Why They Trust ASD With Their Calls
1. Oliverie Funeral Home in Manchester, NJ
ASD Client since 2009
“Oliverie Funeral home has been using ASD since it was a young business. Geri, the owner of Oliverie Funeral Home, has recommended it to many funeral directors over the years. She’s been with the company for so long she feels almost like family. As a young business owner, Geri was able to leave the funeral home but still always have a way to always stay in contact with the families she was serving. ASD is super easy to use and learn, we all have it on our cell phones, from interns to directors because we like to stay updated.”
2. Lindsey Jonkhoff of Reynolds-Jonkhoff Funeral Home in Traverse City, MI
ASD Client since 2018
“We love ASD. We love their staff, because they’re an extension of our own. They’re prompt and professional. We love their monthly emails. The topics they highlight are unique, interesting and short and sweet—perfect for the on-the-go director. And most importantly, we love ASD because it helps our staff come to work prepared and ready to help the new families from the evening.”
3. Mark Growney of Davis & Wagner Funeral Home in Woodbury, NJ
ASD Client Since 2003
“I’ve been with ASD a little over 25 years now. I’ve never once even considered changing to another answering service. They are extremely professional and caring, especially when answering a first call, which is usually done within the first or second ring. I use their app which is great for checking messages, putting a person on-call, all of that can be done on their app. Another great feature they have is that they are linked to my website now. So, when I enter information into my website, it goes directly to them. I no longer have to send them any additional information for any of my cases. They use text messages to send me my messages. And then the most important feature I feel that they have now is to be able to patch any first call they receive to me if I am available. To be able to speak to the family directly on that first initial call is one of the most important features they offer. I would recommend ASD to every funeral director. God bless and keep safe everyone.”
4. Edith Churchman of James E Churchman Funeral Home in Newark, NJ
ASD Client since 2008
“In July of 2020, my funeral home suffered a devastating fire. Since that time, ASD has answered each and every one of my phone calls. I trust them with my business, I trust them with my livelihood. ASD has been a godsend for me and that’s why I use their services.”
5. Crystal Martens of Swift Current Funeral Home in Saskatchewan, Canada
ASD Client since 2019
“One of the things that I really appreciate about ASD and the reason why we switched to using them as our answering service is having grown up in a funeral home, my parents own the funeral home where I work, it’s been interesting to see funeral home technology evolve over the years and certainly over the years the mobile technology has changed. Being able to text families from the ASD Mobile app has been absolutely huge for us. Families can text us photos of our loved ones as well, super helpful. It’s also been really nice to text through the app which uses the funeral home number, so I don’t have to give out my personal number anymore. The delivery of messages through text messaging and the app has been super helpful and super handy. We really appreciate it. Anytime I’ve needed to talk to customer service if I’ve had a question about billing or any of our services, they’ve all been super helpful. I really appreciate the thorough job that they do, by far the best answering service we’ve ever had. I recommend them highly to any funeral home that is looking for an answering service.”
6. Judson Little of Little’s Funeral Home in Smithfield, VA
ASD Client Since 2017
“Our firm opened in 2017 and ASD has been our choice from the beginning. Why do we chose ASD? It’s simple. The people. We consider ASD an extension of our office staff. We know when we’re not able to answer the office phone that ASD will, 24 hours a day, 7 days a week. They provide the comfort and compassion to our families that allows us even greater opportunity to provide for them. Another reason we use ASD is simple: the app. The technology is amazing. We have all the necessary information at our fingertips to help start serving our families and providing them with comfort during their most tragic times of loss. So thank you ASD and we look forward to your continued support for many years to come.”
7. Lisa Meyer of Meyer Funeral Homes in Newton, IL
ASD Client since 2015
“We love ASD because they gather as many details as possible from a caller when we’re not available. Whether we’re serving another family, on a funeral, at a cemetery or spending time with our 5-year-old, ASD handles all the calls professionally, gets as many details as possible and does of course contact us immediately if necessary. Otherwise, we’re able to return to that call whenever it’s convenient in a timely fashion to get the family taken care of and we really appreciate their professionalism. We look at ASD as an extension of our funeral home and we really appreciate the service they provide.”
8. Nikki McHenry of Claybar Funeral Home in Orange, TX
ASD Client since 2013
“We use ASD because simply put, they are reliably there when we can’t be. We’re in an area that is prone to frequent hurricanes, floods and other nature disasters and ASD constantly provides us with seamless service. They provide our family and our clients with respectful and empathetic voices until we can get back to normal. They are invaluable to us during those times.”
9. Andrew Romero of Romero Funeral Home in Denver, CO
ASD Client Since 2018
“We choose answering service for directors to allow us to have family time, to not have to constantly be answering our phones. They are very helpful and they help our clients as well. They keep us informed through the whole process. This is why we chose ASD.”
10. Crystal Bailey of Bailey Funeral Home in Bailey Funeral Home in Saskatchewan, Canada
ASD Client Since 2017
“We have chosen ASD because it is a funeral specific answering service that understands the needs of our families and our staff. We’re a 24/7 kind of business and the associates that work at ASD are always professional and compassionate no matter what time of day or which day of the year it is. We also chose ASD because of their excellent app. It tells us all the first call information and any messages that come through ASD. It’s a very good choice for our funeral home and we’re happy that we have made it.”
11. Bill Peoples of Cawley & People’s Funeral Homes in Marietta, OH
ASD Client since 1997
“I’ve been with ASD since January of 1997. They’ve afforded us the opportunity to get out into the community knowing that our phones are always answered professionally and courteously. They are a great organization.”
12. Gary Best of Best Funeral Home in Middlefield, OH
ASD Client Since 2018
“We are in and out all the time and needed a reliable answering service. ASD always has professional operators answering 24 hours a day. The app they have for our phones is an excellent program, always recording calls and getting us the messages as needed.”
13. Rhonda Stein of Capital Funeral Service in Brooklyn, NY
ASD Client since 2016
“ASD came highly recommended to us a few years ago and we have been pleased customers ever since. ASD represents both of our companies in the manner in which we want projected to our clients. Their customer service is outstanding. They are accommodating and even meet our most challenging situations with efficiency and professionalism. If asked, I would not hesitate to recommend ASD to other funeral homes.”
14. David Wolf of Haught Funeral Home in Plant City, FL
ASD Client since 2008
“We use ASD answering service because they are very professional, quick to answer the phone, and gather all of the needed information we have to have. We’ve been with them for about 7 years now and wouldn’t think of using anyone except ASD. They have always been exactly what we needed when we needed it and we’re happy to be customers of theirs.”
15. Sydnie Knowles of Wiley Funeral Home in Granbury TX
ASD Client since 2018
“A big reason why we’ve been using ASD for so long is how personal ASD is when they answer the calls for us. They are very good about getting all of the exact information for the death call. It’s very easy to use for the funeral directors and it’s very easy for families to call and talk to someone. Thank you ASD for being a great asset to our funeral home!”
16. Jen Ebright of Ebright Funeral Home in Frankfort, OH
ASD Client since 1999
“I have been a licensed funeral director for Ebright funeral home for 13 years. Our firm has used ASD since I’ve been there and before. We use it almost all weekends so that our staff members can take time to go to church or have family meals. My husband and I have two small children who spend a lot of time with sports and girl scouting and using ASD gives us the opportunity to not have to be on-call to catch phones during whatever important activity is going on, but still keeps us in touch with our families if we need to be reached.”
17. Jeff Laforest of Cartmell Davis Life Celebration in Plymouth, MA
ASD Client Since 2015
“I think ASD is a great, great company. They are professional, they’re well-trained, they have empathy for our families that call in, they also have the system where we can go back and look at the call at any time, they follow up with us so that we don’t miss anything. I also think that they throw a tremendous cocktail party.”
18. Dick Teeter of Teeters Funeral Chapel in Hawley, PA
ASD Client since 2001
“We’ve used ASD for many years. ASD gives us the opportunity to be sure that when we’re not on the phone, we have courteous, effective people answering our calls. We enjoy talking to the people there and feel totally confident in their ability to help our client families.”
19. Jason Meyer of Meyer Funeral Homes in Newton, IL
ASD Client since 2015
“For over 10 years, I have been an ASD customer. Before that, I used another company but realized they were not as compassionate or as technology savvy as ASD. ASD has provided me with the means to spend more time with my family and to do activities with our 5 year old.”
20. Payton Hunter of Hidden Valley Funeral Home in Kearney, MO
ASD Client since 2015
“We love ASD. We use ASD because it’s easier to field calls. If we’re busy and we can’t get to our calls, they will roll over to ASD which is really helpful because they get as much or as little information as you want from your caller. They can patch calls to you. They can take death calls and typically get more information than if someone answered the phone here. They are super helpful and make our lives easier.”
Two Awesome ASD Commercials We Are Dying to Share
In addition to their video testimonial, our friends at Oliverie Funeral Home in Manchester, NJ also put together these two hilarious ASD commercials we wanted to share. We hope you enjoy these as much as us!
Would you like to learn more about how ASD can help your funeral home? Contact Craig today to learn about our no-risk Free Trial. We’ll send you all the information you need to get started along with a list of funeral homes we work with in your area. Discover why we are the number one answering service recommended by funeral homes across the United States and Canada.
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About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com
