May 06, 2011
Its not an accident that one in every four funeral homes and funeral related businesses in the United States trust ASD to handle the urgent, time-sensitive calls that are the livelihood for any funeral director. Providing our clients with peace-of-mind is ASD’s sole objective. We understand the enormous responsibility we have to your funeral home and to the families you serve.
Every day, our operators handle thousands of calls from families notifying the funeral home of a loved ones’ passing. Every time the phone rings, our call specialists are trained to anticipate that the call may lead to new business for the funeral home, so your callers will always have our undivided attention, care, and compassion.
We invite new clients to try ASD for free for a month so they can hear the difference between us and other answering services. Our top-quality service maintains the highest degree of professionalism with extensive training, careful monitoring, and cutting-edge technology that tracks and records every incoming call with no exceptions.
ASD’s staff is comprised of friendly, experienced operators with an average employment length of six years or more. All new employees must go through an extensive, four-week training period. They are taught not only the technology of our system, designed exclusively to meet the needs of funeral professionals, but also the communications skills necessary to empathetically speak with the bereaved.
Our operators are trained to gently inquire and listen with patience to every caller because they know that not everyone who calls a funeral home feels comfortable speaking with a stranger. Call specialists are taught to take notice of the caller’s words, tone of voice, phrasing, and emotional state in order to detect what their call is concerning without being too invasive. Training is so essential at ASD because we understand that our voice may be the first impression a family member has of your funeral home. We continually monitor and review calls so that every time your phone rings an experienced and compassionate operator will be there to answer.
To learn more about how ASD can protect your funeral home’s reputation for excellence, we recommend you read testimonials from our clients, many of whom have trusted ASD with their calls for over a decade.
About The Author
Jess Farren (Fowler)
Jess Farren (Fowler) is a Public Relations Specialist and Staff Writer who has been a part of the ASD team since 2003. Jess manages ASD’s company blog and has been published in several funeral trade magazines. She has written articles on a variety of subjects including communication, business planning, technology, marketing and funeral trends. You can contact Jess directly at Jess@myASD.com
