Have you ever accomplished something you never thought possible after watching a how-to video? It’s an empowering feeling, one that truly defines the convenience of our time. In the past, tackling tasks like changing a taillight or adding decorative decals to your walls might have required reading confusing manuals or relying on trial and error. Thanks to video tutorials, however, we now have step-by-step demonstrations that simplify even the most daunting tasks.
But what if you could watch videos specifically designed to guide you through the unique challenges of being an on-call funeral director? While no video can fully prepare you for the emotional complexity of answering a midnight call from a grieving family, there are tools to help you feel more confident and prepared. That’s why ASD has developed a library of short, practical videos for on-call funeral directors to walk you through our helpful solutions for on-call directors.
These solutions are tailored to address the situations you’re likely to encounter, offering guidance on everything from receiving advance warning before you handle a new first call to keep your personal cell phone number private. With ASD’s videos for on-call funeral directors, you’ll gain valuable insights and practical tips to help you navigate your on-call duties with greater ease and confidence. Empower yourself with knowledge, because even in the most challenging roles, the right support can make all the difference.
6 ASD Videos Every On-Call Funeral Director Should Watch
1. MobileFH®
A video walk through of how to use our popular and patented feature, MobileFH® which allows you to call any number from your cell phone and use the funeral home’s business phone number as your outgoing Caller ID. By keeping personal cell phone numbers private and ensuring families always use the correct number to contact the funeral home, MobileFH® has become an invaluable toll for thousands of on-call funeral directors.
2. First Call Connect® and First Call Alert®
Watch this short explainer video on our patented First Call Connect® and First Call Alert® Features, which give funeral directors advanced notification when ASD is handling a first call and the ability to connect into the call in progress. With this feature, not only will you have extra time to prepare for the call but you can actually connect into the first call live and in real -time, giving your funeral home a competitive advantage.
3. Solicitor Shield® Call Blocking
Learn about our newly added Solicitor Shield® Call Blocking tools, which allow you to specify how ASD should screen calls from specific numbers, streamlining communication processes while ensuring only designated contacts are able to connect during critical times. Introduced in 2010, Solicitor Shield® has been a trusted tool for ensuring spam calls are effectively filtered by ASD. With our latest updates, funeral homes now have even greater control over how unwanted calls are managed by our answering service.
4. Call Forwarding Check
With everything you have on your plate, it’s so easy to forget to forward your phone lines to ASD. Having a security net in place can make a big difference. With ASD’s new Call Forwarding Check feature, we can verify the integrity of your call forwarding settings automatically on a regular basis and if lines aren’t transferred by office hours end, we will proactively alert your on-call staff. Watch the video above to learn more about this new ASD solution.
5. Web Form WatchDog™
Email and online forms have created new challenges for on-call directors who must now monitor urgent web communication as well as phone calls. Watch this short tutorial video to learn about ASD’s Web Form WatchDog™ which ensures funeral professionals receive immediate notification when an urgent form is submitted on the funeral home website. Winner of the 2018 NFDA Innovation Award, this feature was created specifically to help funeral homes be more responsive to time-sensitive web communication.
6. ReAlert™
A video walk through of how to activate and use our ReAlert™ on-call option, a great way to ensure you never miss an urgent message from ASD while you’re on call. ReAlert™ sends out a reminder push notification from our app to alert on-call funeral directors when there is an outstanding message that has not been acted upon.
ASD’s helpful videos for on-call funeral directors provide invaluable support for handling the unique challenges of answering after-hours calls. These short, practical tutorials are designed to empower funeral directors to use all of the on-call solutions available to them as an ASD client. Please share a comment below to let us know what other explainer videos we should create next to help you make the most of your experience using our answering service.
Related Reading
ASD Full Video Library
8 Nighttime Strategies for the On-Call Funeral Director
Achieving a Balanced Funeral Director Lifestyle: 5 Ways ASD Can Help
